Refund Policy
Effective 1 August 2026
This policy explains when you can get your money back for a BAM subscription from Celtic Knots, and how to ask.
Try before you pay. BAM has a Free plan that does not require a card. We encourage you to use it to confirm BAM suits your business before subscribing.
14-day money-back guarantee
If you are not satisfied with a paid BAM subscription, you may request a full refund within 14 days of your first payment on that subscription. You do not need to give a reason. We will refund the amount you paid, and your account will return to the Free plan.
Renewals
Subscriptions renew automatically. Because renewals are charged in advance, we ask that you cancel before your renewal date if you do not want to continue.
If a renewal charge catches you by surprise, contact us within 14 days of that charge and we will refund it, provided you have not made substantial use of the service during that renewed period. We would rather refund an unwanted renewal than argue about it.
Cancelling
You can cancel at any time from Account Settings → Subscription & Billing inside BAM. When you cancel you choose between:
- At the end of the current period — you keep paid access until the period you already paid for runs out, then move to the Free plan. Nothing further is charged.
- Immediately — paid access ends straight away and your account moves to the Free plan. Cancelling immediately does not by itself generate a refund; if you want one, request it under this policy.
Cancelling does not delete your business records. See our Terms & Conditions for what happens to data that exceeds Free plan limits.
Plan changes
- Upgrading takes effect immediately. You are charged a prorated amount for the remainder of the current period.
- Downgrading takes effect at the end of the current period, so you keep the plan you already paid for until then. We do not refund the difference for a downgrade, because you retain the higher plan for the period you paid for.
When we may decline a refund
We may decline a refund request where:
- the request falls outside the periods described above;
- the account was suspended or terminated for breaching our Terms & Conditions;
- there is evidence of fraud, abuse of this policy, or repeated subscribe-and-refund cycles.
Nothing in this policy limits statutory rights you may have under the consumer law of your own country, including any statutory cooling-off period. Where local law gives you a stronger right, that right applies.
How to request a refund
Email support@bamerp.com from the address on your BAM account, and tell us which charge you want refunded. You may also contact Paddle directly — see below.
We aim to respond within 2 business days. Approved refunds are returned to the original payment method. How quickly the money appears depends on your bank or card issuer, and is typically 5–10 business days after the refund is issued.
Payments are handled by Paddle. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle issues the refund itself and handles customer service enquiries relating to payments. You can contact Paddle directly at paddle.net using your order number or the email address you paid with.
Contact
Celtic Knots — support@bamerp.com